Three-year performance summary

Within the following table we present our performance measures for each material area within our strategy. Those highlighted in bold represent the ‘key’ performance indicators (KPIs) for our three broad sustainability areas of – Marketplace, People and Communities and the Environment. All indicators are reviewed on an annual basis to ensure relevance in terms of stakeholder priorities.

 

Indicators	2009	2010	2011
Marketplace
Client satisfaction index	n/a	80	82
Forward order book (£bn)	1.9	1.8	1.4
Adjusted earnings per share	26.4	18.9	-0.5
Revenue (£m)	740.6	632.6	551.4
Underlying operating profit (£m)	47.3	41.2	15.7
Incidents related to fraud	2	6	4
External awards won	20	17	10
People and communities
Male/female ratio	71/29	62/38	59/41
Percentage of staff from minority ethnic groups	16	12	10
Staff sickness rate (days per employee)	4	4	5
Voluntary staff turnover (% average over the year)	8	8	9
Accident incident rates (AIR):
Fatalities	0	0	0
Major injuries	25	10	0
Over three-day injuries	155	192	277
Number of health and safety prosecutions	0	0	0
Charitable donations (£)	65,866	45,800	2,822
Environment
Carbon emissions relative to turnover (tCO2eq/£m)	17.0	17.27	14.96
Absolute carbon emissions (tCO2eq)	17,246	14,515	8, 239
Number of environmental prosecutions	0	0	0

Key:
Good progress is being made  Progress is being maintained  A focus area moving forward