Revenues and benefits

A diverse, reliable and revenues and benefits service that can be used by any council regardless of size and structure. There are no restrictions imposed upon minimum or maximum volumes of work and there are no limitations around particular system experience.

Key features of the services include :

remote off-site processing
consultancy services
business transformation consultancy
VF postal reviews
council tax reviews
selection and recruitment services
specialist training and floor-walking services
processing partnerships
customer service surveys
call centre support
IT training and support services

Principle benefits of the service include:

flexible resource - switch on/switch off service
improved BVPI results
reduced processing times
improved collection rates
reduction in fraud and error

We are:

the UK's market leader
largest revenue and benefits processing centre
first commercial provider of revenues and benefits services to achieve both Charter Mark (triple award) and ISO 9002 accreditations.
first private sector organisation short listed for prestigious best benefits team at the IRRV Conference in Brighton 2002

Our revenues and benefits consultancy team offer a wide range of services to suit all situations. Examples include:

preparation for Local Housing Allowance and CPA returns
support with DWP subsidy and BVPI submissions
system migration
procedure and process reviews
full business transformation