Customer service

Our customer service team are responsible for providing customer service through four public sector customer service centres in the UK and handling more than 1.7 million calls a year.

We have developed a single contact centre capability that provides services for a range of enquiries through knowledge base systems including:

Housing departments
Environmental services
Parking solutions
Social services
Revenues and benefits
Housing benefits

We can also offer creation of a centralised administrative function supporting customer service as well as improvements and transformation.

Working in partnership with clients to develop the Customer Access Strategy including:

Customer Insight used to design and develop service
Optimise customer access by customer type and service
Efficient channel process through technology and channel shift

Can't find what you're looking for? To give feedback, to comment or ask a question about the A-Z services please contact info@mouchel.com.