Lot 2 - Customer/citizen relationship management and case management solutions
This Lot offers software applications focused upon customer/citizen and case management solutions. It provides for single application solutions which may include solution identification, design, development, implementation, data take-on, migration, integration and security; user training, maintenance and support or managed service. It may also cover the prototyping, configuring or tailoring of existing products and also include some goods and services. The scope of this Lot also includes the provision of call and contact centre and similar operational services.