Flexible managed services
To help academies and schools find the appropriate level of support, we have devised a range of clear options for to choose from. Whilst these are our standard offerings, Mouchel can also tailor our service provision to your specific needs:
Option 1 – Administration system support: MIS and hardware
Option 2 – Option 1 plus curriculum software and hardware support
Option 3 – Option 2 plus dedicated local technician (at half day per week time-slots)
Option 1 – Administration system support: MIS and hardware
Providing you with a service desk, reactive engineers and remote support for all your MIS and hardware needs. |
| | • Service desk available from 8am–5pm, Monday-Friday (excluding public holidays) • Web based service desk system, allowing remote support of desktops anywhere in the world • Reactive engineers to provide onsite support • SIMS support team providing: SIMS support; installation; configuration; troubleshooting; upgrades; and training |
• Coordination of administration forums for administrative staff and bursars • Hardware and software procurement |
Option 2 – Option 1 plus curriculum software and hardware support
Full support of your academy or school administration system as described in option 1
Full support of your curriculum hardware and software
Remote monitoring of curriculum systems
Remote and reactive fault resolution
Ofsted preparation
Option 3 – Option 2 plus dedicated local technician (half day per week time-slots)